Refund Policy
Except as otherwise required by applicable law, all payments for subscriptions, credits, or other paid features are final and non-refundable. You acknowledge that once access to paid services or credits has been granted to you, the company has fully fulfilled its obligations and no refunds will be provided.
In exceptional circumstances, the company may, at its sole discretion, consider requests for partial refunds.
1. Monthly and annual subscriptions
Our refund policy varies by subscription type, local laws, and account status. Please note that after your first refund request is approved, we cannot process a second refund request. Customers in the EU, UK, or Turkey If you cancel your subscription within 14 days of purchase, you are eligible for a refund. This applies to monthly and annual subscriptions. Please indicate in your request that you are requesting a refund from the EU, UK, or Turkey. Customers in South Korea If you request a refund within 7 days of purchase, you are eligible for a refund.
- All other customers You may request a refund within 48 hours of purchase.
If approved, users who have not used any paid benefits may receive a full refund. For users who have used paid benefits, the refund amount will be reduced proportionally based on the length of service used. If our system detects excessive use of the service before the refund request, the request may be declined.
2. How to request a refund
- Send your request Email [email protected].
- Include Your OpenDesign account email and the reason for the request.
3. Processing time
- Usage verification Eligibility and consumption are determined from OpenDesign backend records (refund arrival time depends on the payment provider).
- Within 10 business days After approval, OpenDesign will initiate the refund to the original payment method.
4. Special cases
- Fraud, policy violations, or refund abuse Refunds are not available in these cases.